Troubleshooting
Quick fixes for the most common questions from organizers and fans.
My event page shows a 404
Private events need an invite code in the URL (e.g. ?invite=ABC123). Public events must have Is Public turned on and a future start time. Make sure the event is approved and on-sale.
Checkout fails with a payout error
The venue owner needs to complete Stripe Connect onboarding from the dashboard. Until charges_enabled and payouts_enabled are true, payments cannot be collected.
A ticket transfer is not showing up
Transfers are instant once accepted. If the recipient is not logged in with the same user ID, clear the browser cache or have them claim the transfer link in an incognito window.
The seat map is blank for reserved seating
Reserved seating requires a venue layout with sections, rows, and seats assigned to the event. Use /admin/events/new and select a layout, or save a layout on the event page.
I can't check in a ticket
Make sure the scanner user has the Scanner or BoxOffice role. Tickets must be in Purchased status and not already checked in.
A fan did not receive their ticket email
Fans can always view tickets at /my-tickets using the same device or user ID they purchased with. Ask them to check spam folders and verify the purchase under Orders.