Support

Answers to common questions for fans and organizers. Can't find what you need? Send us feedback and we'll get back to you.

Buying tickets

Choose your seats on the event seat map and tap Secure Checkout.
Enter your email at checkout so tickets can be emailed to you.
Apply a gift card code before checkout if you have one.
After payment, your QR tickets appear on My Tickets.

Ticket transfers & refunds

From My Tickets, select a ticket and enter the recipient's email to transfer it.
Transfers create a new ticket for the recipient and invalidate the old QR code.
Refund policies are set by each venue and shown on the event page.

For organizers

Create your venue at /get-started or accept a team invite.
Connect Stripe under Account → Payouts before going live.
Configure SMTP (we recommend Brevo for the free 300 emails/day tier) so fans receive order confirmations and password resets.
Use the Create Event wizard to add sections, pricing, and on-sale dates.
Check in fans with the /admin/scanner page on any phone or tablet.

Need more help?

Visit the /docs/troubleshooting page for common errors.
Submit a support request at /feedback and we will reply by email.
Check platform status at /status if pages are not loading.